一. The After-sales Service Provided by the Company
1. Consultation Service: Users can call the free consultation telephone for consultation or log in if they encounter any problems during use.
2. Replacement Service: If there is a quality problem caused by the manufacturer for the product during the replacement period, the user can go to the dealer to replace it for free (If the appearance is damaged, the warranty is processed).
3. Warranty Service: If there is a quality problem with the product during the warranty period, the user can go to the local after-sales service center to enjoy the warranty service or contact the company for service.
4. Maintenance Service: If there is a quality problem with the product during the maintenance period, the user can go to the local after-sales service center or contact the company for maintenance service.
二. From the Date of Purchase, If the Product Has Quality Problems under Normal Use:
1. Free warranty within one year and lifetime maintenance.
2. The purchase date is subject to the purchase invoice date (If there is no purchase invoice, the production date shall prevail).
3. The company does not undertake after-sales service obligations when purchasing products through informal channels.
4. Replacement and warranty services are valid only for general use: All man-made damages (such as user disassembly, improper connection and use, access to improper voltage power supply, use not in accordance with the manual, etc.), transportation and other damages caused by accidents, natural disasters and other force majeure, repairs and modifications not approved by the company, etc., are not within the scope of replacement and free warranty. And repair services are charged appropriately.
5. For the service of discontinued models, our company only makes functional repairs (The appearance may be different from the original product).
6. Warranty service does not include shell, manual, packaging.
三. Please Bring the Original Warranty Card and Purchase Invoice When Requesting Services. Please Keep the Warranty Card and Purchase Invoice Properly. The Warranty Card Must Not Be Altered, Otherwise It Will Become Invalid.
四. Before Using Our Products, Please Read the Product Manual Carefully.
(NOTE: The company reserves the right of final interpretation of the product after-sales service regulations.)